Privacy Policy

1. Introduction

At NAARO Garage ("we", "our", or "us"), we are committed to respecting your privacy and protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard customer information when you visit our website https://naarogarage.com, contact us via WhatsApp, phone, or visit our official two-wheeler service center.

2. Information We Collect

We may collect personal details when you interact with us or book a service appointment:

• Contact Information: Full Name, Phone Number, WhatsApp Contact, and Email Address.
• Vehicle Details: Motorcycle/Scooter make, model, registration number, service history, and mileage.
• Service Inquiries: Messages, feedback, service requests, and doorstep pickup/drop addresses.
• Technical Log Data: Standard web browser data (IP address, browser type, device info, referring URLs) collected for site optimization and security.

3. How We Use Your Information

We use the collected information strictly for legitimate business operations, including:

• Scheduling, confirming, and providing motorcycle repair and servicing appointments.
• Sending service quotes, updates, invoice details, and pickup/drop notifications.
• Responding to your customer support inquiries via call or WhatsApp.
• Ensuring compliance with Meta Business Verification, Google Business Profile standards, and legal requirements.
• Improving our website performance, service quality, and customer experience.

4. Data Sharing and Protection

We do not sell, rent, or trade customer personal data to any third parties. Information is shared only under the following limited circumstances:

• Authorized Service Providers: Trusted service staff or doorstep delivery partners who assist in fulfilling your service request.
• Legal & Verification Compliance: If required by law, court order, or official regulatory authority, or to protect our legal rights.

5. Data Security

We implement industry-standard physical, technical, and organizational security measures to protect your personal details against unauthorized access, alteration, disclosure, or destruction.

6. Cookies and Tracking Technologies

Our website may use essential cookies to maintain user session security and improve navigation speed. You can disable non-essential cookies through your web browser settings at any time.

7. Your Data Rights

You have the right to request access to, correction of, or deletion of your personal data stored with NAARO Garage. To submit a data request, please contact our privacy officer at rajesh@naarogarage.com.

8. Contact Us Regarding Privacy

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

NAARO Garage
Address: 73 Mandir Faliya, Behind Gauravpath Fire Station, Palanpur Gam, Surat, Gujarat – 395009
Phone / WhatsApp: +91 92135 07727
Email: rajesh@naarogarage.com
Website: https://naarogarage.com